Location: London (Hybrid – 2 days/week in-office)
Type: Full-time
Salary: £70-75K + OTE + Options
At Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
For decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it’s time for a radical shift in how e-commerce operates.
Purple Dot is pioneering the pre-commerce movement: helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.
We’re trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual, and Moxxie Ventures, we’re a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.
We’re looking for a Senior Customer Success Manager who is customer-obsessed, data-led, and confident working with a technical product. You’ll help brands unlock serious value from pre-orders, building relationships rooted in results and product impact.
You’ll own relationships with a book of enterprise brands — drive adoption of Purple Dot, and lead by example within the Customer Success team — influencing what we do and how we do it.
This is a high-impact role for someone who thrives in fast-paced environments, gets excited by product depth, and loves rolling up their sleeves to help customers win.