Location: New York City (hybrid, 3 days a week in-office)
Travel Expectations: 25%
Type: Full-time
Salary: $160K base plus commission and equity options
At Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
Nearly 1 in 4 products is never sold — leading to major losses and massive waste within the industry. We believe this problem exists because of lack of control and flexibility over when brands can sell — with long, fixed timelines where brands have to wait until stock is at the warehouse to start selling. It’s time for a radical shift in how e-commerce operates.
Purple Dot is pioneering the pre-commerce category: helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.
Trusted by over 100 leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, we process millions in pre-orders every month and are proudly leading the category out front . Backed by top investors like OpenOcean, Connect, and Unusual Ventures, we’re a 22-person team based in NYC, Charlotte, and London — and led by second-time founders with a track record of acquisition.
As Head of Customer Success at Purple Dot, you will play the crucial player-coach role in leading and growing our 3-person Customer Success team.
You will own post-sale targets and outcomes by ensuring customers achieve measurable value and stay retained. This role will also develop and launch an exciting new product upsell motion in H2 2026, and will need a truly commercial mindset to be successful.