Location: New York
Type: Full-time (In-office 3 days/week), $75k + OTE
At Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
For decades, e-commerce has waited for stock to arrive at the warehouse to sell it. But this "waiting" isn't going well: Nearly 1 in 4 products are never sold. Despite efforts across the industry to increase sell-through once stock arrives, the industry requires a radical rebuild to create sustainability for our planet and to support e-commerce business models long-term.
That's why at Purple Dot, we believe the next 10 years of innovation in this industry will happen before stock arrives at the warehouse. We see a world where some, or even most, stock is sold before it arrives, constantly reducing inventory risk. Whether 1 day, 1 week, 1 month, or 1 year away, Purple Dot helps brands sell more and store less by selling earlier.
Trusted by over 100 leading brands including Mattel, Timex, New Era, Limited Run Games, and Oh Polly, we process millions in pre-orders every month and are proudly leading the category out front. Backed by top investors like OpenOcean, Connect, and Unusual Ventures, we're a 22-person team based in New York, Charlotte, and London and led by second-time founders with a track record of acquisition.
As a Customer Success Associate, you’ll be the day-to-day partner for a broad range of brands with Purple Dot, and focused on our SMB segment. You’ll guide new brands through onboarding and be the first point of contact when they need help, whether that’s a quick question, a tricky integration issue, or something that doesn’t look right on their storefront. You’ll also own the relationships and renewals for your book.
This is a hands-on, fast-moving role. You’ll solve problems quickly, explain technical things clearly, and keep brands confident and growing with Purple Dot. You’ll work closely across the business including with our Senior Customer Success Managers, Brand Activation, Product, and Engineering, and build deep product knowledge with broad exposure across different functions within Purple Dot.