📍Your location: New York area, USA (hybrid)

👉 Apply through the platform where you saw this job advert, or by sending an email to [email protected] with your resume / CV and LinkedIn profile and “Customer Solutions Engineer” in the subject line.

About Us

At 🟣 Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.

For decades, brands have waited for stock to arrive at the warehouse to sell it online. But this waiting isn’t going well: Nearly 1 in 4 products produced is never sold. Despite efforts across the industry to increase sell-through once stock arrives, e-commerce requires a radical rebuild to create long-term business sustainability as well as for our planet. This is a $732 billion opportunity.

That’s why at Purple Dot, we believe the next 10 years of e-commerce innovation will happen before stock arrives at the warehouse. We see a world where some, or even most, stock is sold before it arrives, constantly reducing inventory risk and waste. Whether it’s 1 day, 1 week, 1 month, or 1 year away, Purple Dot helps brands sell more and store less by selling earlier.

Our pre-commerce solution is proudly trusted by hundreds of brands across every industry including Mattel, McLaren, New Era, Limited Run Games and Knockaround, processing millions of dollars per month in transactions.

We are a team of 20 with offices in London (UK), Charlotte (NC, USA) and New York City (NY, USA). We are backed by leading investors like OpenOcean, Connect, Unusual and Moxxie Ventures and led by 2nd time founders with a previously acquired start-up.

The Job

As Customer Solutions Engineer, your goal is to make going live with and using Purple Dot software a smooth, fast and delightful experience for the eComm brands that use us. Your expert understanding of our pre-order platform and internet technologies helps brands utilise our platform to its fullest extent.

• In partnership with our onboarding team, you will work on new golives:
  • Sometimes you will be integrating Purple Dot into brand’s eComm store yourself using (and improving) our public docs.
  • Sometimes you will provide technical guidance to brands that have their own engineering teams who are integrating Purple Dot.
• In partnership with our account manager for the specific brand and our product owner, will address quick-win features that make our platform more useful to our brands.
• In partnership with our customer support team, you will be the first line of technical triage for support queries that our customer support team cannot resolve without engineering help.
• Promote customer retention by capturing and communicating gaps in our platform.
• Proactively identify opportunities for expansion with existing customers.
• Participate in our lightweight process - backlog prioritization, code reviews, frequent deploys and daily standups. Have a look here to learn more about our engineering culture.